-- Bicycle FAQ/Troubleshooting --
Quick Hiring Facts/Tips/Troubleshooting.
# Bikes must be locked back to the same station as per terms and conditions.
# Firstly press number 1 to begin. Then instructions tell you to insert credit card. During the process the screen asks you to press the # key function for when you enter a bike number and then to accept the waiver on kiosk.
# Credit Card- With your credit based credit card- Best insertion-Hold the credit card between two fingers like a fake gun hand position. Insert card fully in and out in one motion(do not stop or leave card fully in). If failed then keep trying to swipe card again focusing on a good swipe. If still no luck try another credit card. Remember charges are only made when screen prompts ''transaction complete collect bike''. If screen freezes keep trying to insert card as a good swipe will give you access.
Sometimes the screen may freeze, if so continue to insert credit card in out and, eventually the system will continue the process- It may take 5-10 extra attempts- Remember the system will only charge you if a bike is released from the system and the timeout function after credit card is used is 2 minutes.
# Only four bikes per credit card can be hired.
# Bike Extraction- Use two hands on handlebars to give one moderate push forward and one pull backwards- sometimes people accidentally push forward again(which will lock the bike). If this happens repeat the process using the same card focusing on one push forward(you might hear a click) then pull out. You will not be charged again by doing this process. If still no luck you can try a different bike number.
#Bike unavailable- Sometimes we lock bikes out of system if damaged, also try wiggling the bike so the sensor may reset.
#Checking/Reporting to Bike server- If this prompt is displayed the system may need rebooting contact us if it stays on screen for more than 2-3minutes. Also some areas may have weak internet signal or telstra might be down for a period of time.
#Bikes damaged- You can actually return the bike into the docking system and then release another bike. You will not be charged again. The system will recognize you have time left on your card. You must first dock the damaged bike first before releasing another though. If a bike is damaged let our team know so we can organise it to be fixed as soon as possible.
#Follow and reread the instructions on the terminal, most questions can be answered this way.
# Bookings- Generally we have a first in first serve system because we dont have staff available to place ''booked'' signs on the bikes. Therefore first in first serve is a fairer option. However we can book bikes for you if you wish - depending on the location. We can hold them in the system overnight (if available-call the night before) then release them first thing in the morning sometime before 9am. Bikes will be released if you do not turn up on time. Must call to book. We can also always check our server to see how many bikes are in the system and how long they are likely out for.
#Helmets and locks and lights are located at the reception areas.
The bike stations are located at hotels, are they restricted to use by hotel guests only?
Some locations are now only allocated for in house guests only but most are available to the public provided the public complies with land owners terms and conditions. Checkout the location tab info to know more. Anyone 18yrs and older with a physical credit based credit card(with a good swipe reader) can hire a Spinway bike! Hotel guests and general public are usually welcome unless hotel/accomodation owners have changed their policy (Spinway Adelaide does not own the hotels, we are a contractor to the sites).
What type of Bicycle are they?
The standard spinway bicycle- has a comfy wide seat, 3 speed internal gearing, coaster brake and front drum brake, a basket(attached to rear rack). The bike has a quick release seat which allows users to ride the bicycle anywhere between the height of 4 feet tall and 6.5 feet tall.- See pictures to look at bikes.
The bike is best as a commuter and used with only slight inclines, bikes tyres have puncture protection but punctures sometimes will sill occur- nature of the business.
Some locations also have alternative bikes such as kids bikes and mountain bikes - See Our locations page to check.
Do I have to wear a helmet?
Yes. Current Australian law requires all bicycle riders to wear an approved helmet whilst riding.
Where do I get helmets, locks, lights and maps?
These are available from the Concierge or Hotel Reception There is no extra cost for these items. Helmets are sanitised often but your welcome to clean the helmets with only a alcohol based solution if you wish. There are some maps located on this website also the concierge or reception staffs may have some good information for you.
What can I do if I find a bike to be damaged?
If you notice a bike is damaged or there is a problem with hiring, please advise us (Spinway Adelaide) or Hotel Reception or the Concierge.
Where should I ride?
Adelaide has a wealth of outstanding attractions within riding distance of Spinway Adelaide bike hire terminals. Take a free map with your bike hire for suggestions on places to visit and things to see and do.
What are Spinway Adelaide’s operating hours?
Bike hire is available from any of Spinway Adelaide’s terminals most consistently from early morning to night . All are open 7 days a week, except for the odd extenuating circumstance. Checkout the google listings for updated time tables.
How much does it cost to hire a bike?
Spinway Adelaide offers 3 bike hire rental options:
$11.00 when you hire a bike for 1 hour
$22.00 when you hire a bike for 4 hours
$33.00 when you hire a bike for 24 hours
An additional $11.00 per hour will be charged to your credit card if you use the bike outside the selected timeframe. The increments are by hour only. E.g. if you selected the 4 hour package and return the bike after 4 ½ hours, your credit card will be charged $22.00 + $11.00 = $33.00
Fees are capped at $66 per day, per bike which reasons may include; late fees, thefts, bike damages and inability to follow the terms and conditions of the rental. Also a lost fee charge is issued if the bike is not returned/ locked into the station as allocated by the terms and conditions and within 24hrs of when its due back, a lost fee of up to $1200 will be charged to the credit card per bike.
Simply use an accepted physical credit based credit card with a good swipe read and away you go.
Please refer to Spinway Adelaide’s Terms and Conditions for more information.
Do I need to return my bike to the same station I hired it from?
Yes. You must return and lock your bike to the same station you checked it out from as per terms and conditions or max capped day fees will apply.
How many bikes can I check out with a single credit card?
You can hire up to four bicycles per credit card.
How old do you have to be to hire a bike from Spinway Adelaide?
Spinway Adelaide bike hire is only for users 18 years of age and over. Participants under the age of 18 must be accompanied by a parent or guardian who agree to Spinway Adelaide’s Terms and Conditions.
Do Spinway Adelaide bikes have brakes?
Yes. Spinway Adelaide’s bikes are equipped with front-wheel and rear-wheel brakes. The front-wheel brake is activated by pressing on the handlebar lever. The rear-wheel brake is activated when pedals are rotated backwards.
Is it safe to hire a bike at night time or in the dark?
If you take all the safety precautions, bicycles can be safely operated at nighttime. You must exercise extreme caution and be aware of your surroundings when riding your bike at nighttime or in low-visibility conditions. Spinway Adelaide recommends wearing reflective clothing if riding at night time or in the dark. Legally you must also use bike lights. Ask the reception for our frog lights to be placed on the bike. Simply return them to the reception when finished.
What happens if I am injured while riding?
In the event that you are injured while riding the bicycle, you should dial 000 immediately to seek emergency assistance. Bicycling involves risks and dangers of serious bodily injury, including permanent disability, paralysis, and death. Since you are riding at your own risk, you should be qualified, in good health and proper physical condition to ride a bicycle.
If you have an accident with another person you are legally required to exchange information.
If you are unsure of your health, fitness and ability to ride a bike, seek assistance from a qualified medical professional beforehand.
SPINWAY ADELAIDE DOES NOT PROVIDE INSURANCE OF ANY KIND and does not take responsibility for any injuries or damage that may occur to the rider or other persons while using a Spinway Adelaide bike. You can take out bicycle insurance Fyi-RAA and 'Bike SA'' provides insurance for bike riders for theft and injury.
What happens if my bike is stolen from me while riding?
You should contact the Police Assistance Line on 131 444. Contact Spinway Adelaide as soon as you have a reference number from the Police. If the bike is not returned within the allocated time period or the bike is otherwise damaged beyond repair or lost, a fee of $1000 will be charged directly to the credit or debit card that was used to rent the bike. If the bike is recovered the card can be reimbursed to an acceptable amount.
For more information on cyclist safety and road rules, please refer to the South Australian Government Department of Transport website: https://www.sa.gov.au/topics/transport-travel-and-motoring/cycling
